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Roofing Expectations
If you are like most of our customers, this is probably your
first experience with roofing and you’re wondering what to
expect. Like most construction projects, you may experience
some inconvenience created by equipment and debris, but at the
end of each day the premises will be cleaned and left in an
organized manner.
Roof Tear Off
If a tear-off to open sheathing is involved during the roofing
process, covering or removing valuables stored in the attic
and the garage is a good idea since dirt and debris may filter
down into this area. General Roofing Company is not
responsible for these items or clean up of the attic or garage
area.
Roof Repairs
There are two types of repair jobs. One type is a scheduled
repair where the customer is given a specific date (weather
permitting). Repairs are also performed on a stand-by basis,
which means we will complete them as the weather and time
permits. A door hanger informing you that we have been to your
home, including any applicable comments will be placed on the
front door when the job is finished. Your estimator will
discuss with you what the best type of repair suits your job.
Start Date
Your representative will give you an approximate start date
before or after you sign your contract. Generally, one or two
days prior to commencing work the scheduling department will
call to confirm an exact start date and time of arrival. Crews
can start as early as 8 a.m. and work until 5 p.m., but this
can change depending on various circumstances. If you desire
more advanced notice or you have an exact date that the job
must be started, contact our scheduling department or make
arrangements with your representative.
Access
Keep driveway clear so that we may have direct access to the
work area. Your contract price was figured utilizing access to
the driveway for our trucks, i.e. for roof removal, loading of
materials and periodic removal of debris. Initially, access is
necessary around the entire home. After the tear-off process
(if applicable) access from the front is usually all that is
necessary.
Usage of an electrical outlet is required during the job. If
that is not possible, please let us know prior to starting
your job.
Wiring & Air Conditioning Lines
Electrical, telephone, security and air conditioning lines
should not be installed directly underneath the roof deck. If
you are aware of any such lines, we must be notified
immediately. We can’t be responsible for the puncture of
improperly installed lines or lines within three inches of the
roof deck.
Light Fixtures, Mirrors & Pictures
Items hanging from walls or from ceilings can fall if not
firmly attached. We suggest that you check to make sure they
are secured. If in doubt, take them down. We cannot assume
responsibility for these items due to the shaking and flexing
caused by our crew working on your roof. Small cracks or
crow’s feet will sometimes appear in older plaster and
occasionally small particles of the acoustical ceiling may
fall.
Solar Panels
Arrangements to remove and replace solar panels are the sole
responsibility of the owner.
Antennas
General Roofing Company is not responsible for wire breakage
or poor reception.
Clean Up
A comprehensive clean up of the perimeter area will be
performed, as roofing can create dirt, debris and dust. The
job site will be left clean and in order on a daily basis.
During the roofing process debris may fall into the attic.
General Roofing Company is not responsible for tarping or
clean up of the attic area.
Where open beam ceilings are present dust and/or debris from
the roofing process may sift into the interior of the home.
General Roofing Company is not responsible for tarping or
clean up of the interior home.
Personal Care
Every care is given to protect the perimeter of the residence
during the roofing process.
If there is an area of
concern that requires special attention such as bushes,
flowers, lawn, driveways, and yard furniture, be sure to let
our staff know prior to the commencement of the job. If you
have low hanging branches over your roof, some trimming may be
necessary. Our employees will only cut those limbs that limit
our ability to do an efficient and workmanlike job. In some
cases, you may prefer to have the tree(s) trimmed by
professionals before we begin our work. If you have children
or pets, please note where they are and let the workers know
if they will be around the work area, as children may not
notice hazards. Safety is a major concern for General Roofing
Company.
Communication
Please sign, date and return this form upon acceptance of our
contract. This will serve to acknowledge that you understand
the “Tips to Ensure A Successful job” information.
It is important that you provide us with telephone numbers
where you can be reached during the time we are at your home.
Our staff may need to reach you regarding some aspect of the
job and a phone number will allow us to proceed in a timely
manner. If you have any questions or problems during your
project, please call the office immediately at 510 536-3356.
We would be
happy to show your our insurance and or guarantees in writing!
Please call: 510-536-3356 for an appointment or send us an
E-mail via our
request form
here.
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